Shipping Terms

 

 

Welcome to Topples LLC (“Topples”, “we”, “us”, or “our”). These Terms of Shipping govern the shipment of products purchased through our website (www.neuvlon.com) and any services offered by Topples (collectively, “Services”). By placing an order with us, you agree to adhere to the terms outlined in this document.

 

 

1. Processing Time

 

 

Orders are typically processed within 1-3 business days after the receipt of payment. Processing time may vary depending on product availability and order volume.

 

 

2. Shipping Methods

 

 

We offer several shipping methods to accommodate your needs:

 

 

 

    • Standard Shipping: Estimated delivery within 7-14 business days after processing.

 

 

    • Expedited Shipping: Estimated delivery within 5-7 business days after processing.

 

 

    • International Shipping: Estimated delivery within 10-25 business days after processing. Please note that delivery times for international shipments may vary based on customs clearance procedures and destination country.

 

 

 

3. Shipping Costs

 

 

Shipping costs are calculated based on the selected shipping method, destination, and the weight and dimensions of the package. You can view the shipping costs for your order during the checkout process before completing your purchase.

 

 

4. Order Tracking

 

 

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package. Tracking information may take up to 24-48 hours to become available after your order has been shipped.

 

 

5. Shipping Restrictions

 

 

We primarily ship to addresses within the United States. However, we may offer international shipping to select countries. Please note that certain products may be restricted from international shipping due to legal or logistical reasons. Additionally, we are unable to ship to P.O. boxes or APO/FPO addresses.

 

 

6. Lost or Damaged Shipments

 

 

In the event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible. Please retain all packaging materials and documentation related to your shipment, as they may be required for the claims process.

 

 

7. Changes to Terms of Shipping

 

 

We reserve the right to update or modify these Terms of Shipping at any time without prior notice. Any changes will be effective immediately upon posting to our Site. We encourage you to review these terms periodically for any updates.

 

 

8. Contact Us

 

 

If you have any questions or concerns about our Terms of Shipping, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with Topples is exceptional.

 

 

You can reach us via email at info@neuvlon.com

 

 

Thank you for choosing Topples!